FAQ - Shenzhen Eloam Technology Co.,Ltd.

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Q How can I activate the scanner’s microphone?

A The microphone will be automatically activated once you click on video recording function at the software interface.
Q Where can I download the Eloam software?

A You can download the software at https://en.eloam.cn/Product-Software-dc295312.html.
Q I’d like to integrate the scanner into my software/system,how do I start?

A For developers or corporations who are looking to integrate into their own software or services, please contact us for SDK.
Q The image is flickering.

A Please try the following:
1.Try each of your computer’s other USB ports.
2.Remove any USB hub and connect the document camera directly to your computer’s USB port.
Q Can I record video using the scanner?

A Yes, one click to video recording at the software interface.
Q Can I capture audio using the scanner?

A Yes, our product comes with a built-in microphone for audio recording.

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17F, Lianchuang Tech. Bldg., Block III, Lianchuang Tech. Zone, No.21 Bulan Rd., Nanwan Street, Longgang Dist., Shenzhen China

Tel: +86-755-28078157

+86-755-27049190

Fax: +86-755-26014824

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